Utility Services

The City of Wray provides the following utility services:

Electric
Water
Sewer
Trash

Residential Utility Service Application (PDF)

Black Hills Energy is the natural gas utility provider for our area. To establish service, visit their website, or call 888-890-5554.

Deposits and Activation Fees

A deposit of $150.00 for all residential accounts and $300.00 for all commercial accounts, together with a $20.00 activation fee, is required before services can be provided at any location. When customers with a bad debt on file request new utility service, the city will require that all late bills and penalties be paid in full together with an additional deposit of $50 prior to service establishment.

Deposits are refundable up to a maximum of $300 for residential and $500.00 for commercial after a customer no longer has a utility account and the bill is paid in full.

Billing and Payments

Payment Options

Customers may pay their bills through several payment options:

City Hall - credit card, check or cash
Drop Boxes - located east of the front door at City Hall and in the alley east of City Hall
Automatic Withdrawal from bank account
Online through Xpress Bill Pay.

Billing Schedule

Utility bills are for services provided from the 21st of the month to the 20th of the following month. Bills are mailed no later than the 25th of the month. Account balance is due by the 15th of each month.

Late Payments and Disconnects

On or after the 16th day of the month, if balance is not paid in full, a 2% penalty shall be added. Late payment notices will be mailed at that time. Any balance remaining unpaid by 8:00 AM on the shutoff date specified in the late payment notice shall cause the utilities to be disconnected. To reconnect services, all past due balances and penalties shall be paid in full together with an additional reconnect fee of $70 during regular working hours. For after hours connect, an additional $60 will be added to the past due balance and reconnect fee. $50 of the reconnect fee will be added to the customer’s deposit until the deposit has reached the maximum of $300 for residential or $500 for commercial customers.

Final Bills

The customer is responsible to notify city office personnel to request discontinuation of services, the date of disconnect, and the customer’s new forwarding address. When the final bill is paid in full and the customer has no active utility accounts, the city will refund by check the utility deposit on the normal payable cycle.

Collections

If a final billed account remains unpaid for 60 days or more the account will be turned over to a collection agency. Interest will accrue at 8% per annum if turned to a collection agency. Court costs including the court filing fee, service fee and e-file fee for summons & complaints, garnishments and transcripts in addition to reasonable attorney fees will be the responsibility of the adult person(s) named on the account if account is placed with a collection agency. A reasonable collection cost of thirty-three and one third percent (33.33%), which is the cost associated with the collection of accounts, will also be added to the principal balance of the account if turned to collections.